📒The National Health Service ✍ Charles Webster

♠Book Title : The National Health Service
✍Author : Charles Webster
♛Publisher : Oxford University Press, USA
♣Release Date : 2002
✿Pages : 284
♠ISBN : 019925110X
♬Available Language : English, Spanish, And French

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📝The National Health Service Book Synopsis : The foundation of the National Health Service on 5 July 1948 was a momentous development in the history of the United Kingdom. Issues of health care touch the lives of everyone, and the NHS has come to be regarded as the cornerstone of the welfare state and as a model for state-organised health care systems elsewhere. Yet throughout its history, the Service has existed in an atmosphere of crisis. Charles Webster's political history is an entirely new and original examination of the NHS from its inception through to its management under the first term of the current Labour government, providing the necessary framewrork for assessing its future as we enter the new millennium.

📒In The Service Of The Khan ✍ Igor de Rachewiltz

♠Book Title : In the Service of the Khan
✍Author : Igor de Rachewiltz
♛Publisher : Otto Harrassowitz Verlag
♣Release Date : 1993
✿Pages : 808
♠ISBN : 3447033398
♬Available Language : English, Spanish, And French

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📝In the Service of the Khan Book Synopsis :

📒Delivering Quality Service ✍ Valarie A. Zeithaml

♠Book Title : Delivering Quality Service
✍Author : Valarie A. Zeithaml
♛Publisher : Simon and Schuster
♣Release Date : 2010-05-11
✿Pages : 226
♠ISBN : 9781439137475
♬Available Language : English, Spanish, And French

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📝Delivering Quality Service Book Synopsis : Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.

📒Stalin ✍ Robert Service

♠Book Title : Stalin
✍Author : Robert Service
♛Publisher : Harvard University Press
♣Release Date : 2005
✿Pages : 715
♠ISBN : 0674016971
♬Available Language : English, Spanish, And French

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📝Stalin Book Synopsis : The first full-scale biography of Stalin in twenty years reveals the complex and fascinating story of the Soviet dictator, from his dysfunctional childhood in Soviet Georgia, through his education and early political activism, to his tyrannical control over the Soviet Union and the legacy of his reign.

📒New Service Development ✍ James Fitzsimmons

♠Book Title : New Service Development
✍Author : James Fitzsimmons
♛Publisher : SAGE
♣Release Date : 2000-01
✿Pages : 328
♠ISBN : 076191742X
♬Available Language : English, Spanish, And French

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📝New Service Development Book Synopsis : This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implementation. Contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues that service firms must address to sustain advantage in the new experience economy.

📒Science In The Service Of Empire ✍ John Gascoigne (Ph. D.)

♠Book Title : Science in the Service of Empire
✍Author : John Gascoigne (Ph. D.)
♛Publisher : Cambridge University Press
♣Release Date : 1998-06-08
✿Pages : 247
♠ISBN : 0521550696
♬Available Language : English, Spanish, And French

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📝Science in the Service of Empire Book Synopsis : This book examines Sir Joseph Banks' role in promoting "imperial science," in the context of the consolidation of the British State during a time of extraordinary upheaval. Under pressure from the American, French and Industrial revolutions, the State became interested in the possible uses of science for economic and strategic gain. Banks became its principal adviser in scientific matters, and Gascoigne shows how he used personal networks and patronage to integrate scientific concerns into the complex machinery of government.

♠Book Title : The Service dominant Logic of Marketing
✍Author : Robert F. Lusch
♛Publisher : M.E. Sharpe
♣Release Date : 2006-01-01
✿Pages : 449
♠ISBN : 0765614901
♬Available Language : English, Spanish, And French

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📝The Service dominant Logic of Marketing Book Synopsis : Presents a challenging paradigm for the marketing discipline, which is service-oriented, customer-oriented, relationship-focused, and knowledge-based, and places marketing central to overall business strategy. This work provides a comprehensive marketing theory that challenges both modern thinking and marketing practice.

♠Book Title : Delivering Satisfaction and Service Quality
✍Author : Peter Hernon
♛Publisher : American Library Association
♣Release Date : 2001-01
✿Pages : 181
♠ISBN : 083890789X
♬Available Language : English, Spanish, And French

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📝Delivering Satisfaction and Service Quality Book Synopsis : Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.

📒Mi6 ✍ Keith Jeffery

♠Book Title : MI6
✍Author : Keith Jeffery
♛Publisher : A&C Black
♣Release Date : 2010-09-21
✿Pages : 810
♠ISBN : 9780747591832
♬Available Language : English, Spanish, And French

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📝MI6 Book Synopsis : The first - and only - history of the Secret Intelligence Service, written with full and unrestricted access to the closed archives of the Service for the period 1909-1949.

♠Book Title : Automotive Service Inspection Maintenance Repair
✍Author : Tim Gilles
♛Publisher : Cengage Learning
♣Release Date : 2015-01-01
✿Pages : 1632
♠ISBN : 9781305445932
♬Available Language : English, Spanish, And French

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📝Automotive Service Inspection Maintenance Repair Book Synopsis : Featuring three new chapters on hybrid and electric vehicles, this fully updated 5th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR helps students develop the knowledge and skills they need to be successful in a range of automotive careers. Known for its clear explanations and high quality art, this best-selling text covers all eight major course areas of automotive technology, from an introduction to shop management to theories of vehicle systems operations with step-by-step procedures for trouble shooting and repair. Technically reviewed by instructors and industry experts and reflecting the latest NATEF Automobile Program Standards, this edition is ideal for students enrolled in NATEF-accredited programs. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.