📒Delivering Quality Service ✍ Valarie A. Zeithaml

♠Book Title : Delivering Quality Service
✍Author : Valarie A. Zeithaml
♛Publisher : Simon and Schuster
♣Release Date : 1990
✿Pages : 226
♠ISBN : 9780029357019
♬Available Language : English, Spanish, And French

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📝Delivering Quality Service Book Synopsis : Describes the five attributes of quality service and explains how to identify customer expectations

📒Clara Barton ✍ David Henry Burton

♠Book Title : Clara Barton
✍Author : David Henry Burton
♛Publisher : Greenwood Publishing Group
♣Release Date : 1995-01-01
✿Pages : 176
♠ISBN : 031328945X
♬Available Language : English, Spanish, And French

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📝Clara Barton Book Synopsis : This book is a concise, interpretive account of the life of Clara Barton from her childhood in Massachusetts through her feats of heroism during the Civil War, her founding of the American Red Cross, which she led for 20 years, and her bitterly contested ejection from office which clouded her last decade. Clara Barton (1821-1912) led a life in the service of humanity. Undoubtedly heroic and undoubtedly generous in her impulse to aid others, she nonetheless remained a self-centered individual who could brook neither criticism nor ingratitude. Her life story is told here with sympathy and understanding without sacrificing candor or honesty.

📒Stalin ✍ Robert Service

♠Book Title : Stalin
✍Author : Robert Service
♛Publisher : Harvard University Press
♣Release Date : 2005
✿Pages : 715
♠ISBN : 0674016971
♬Available Language : English, Spanish, And French

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📝Stalin Book Synopsis : The first full-scale biography of Stalin in twenty years reveals the complex and fascinating story of the Soviet dictator, from his dysfunctional childhood in Soviet Georgia, through his education and early political activism, to his tyrannical control over the Soviet Union and the legacy of his reign.

♠Book Title : Automotive Service Inspection Maintenance Repair
✍Author : Tim Gilles
♛Publisher : Cengage Learning
♣Release Date : 2015-01-01
✿Pages : 1632
♠ISBN : 9781305445932
♬Available Language : English, Spanish, And French

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📝Automotive Service Inspection Maintenance Repair Book Synopsis : Featuring three new chapters on hybrid and electric vehicles, this fully updated 5th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR helps students develop the knowledge and skills they need to be successful in a range of automotive careers. Known for its clear explanations and high quality art, this best-selling text covers all eight major course areas of automotive technology, from an introduction to shop management to theories of vehicle systems operations with step-by-step procedures for trouble shooting and repair. Technically reviewed by instructors and industry experts and reflecting the latest NATEF Automobile Program Standards, this edition is ideal for students enrolled in NATEF-accredited programs. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

📒In The Service Of The Khan ✍ Igor de Rachewiltz

♠Book Title : In the Service of the Khan
✍Author : Igor de Rachewiltz
♛Publisher : Otto Harrassowitz Verlag
♣Release Date : 1993
✿Pages : 808
♠ISBN : 3447033398
♬Available Language : English, Spanish, And French

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📝In the Service of the Khan Book Synopsis :

📒Lenin ✍ Robert Service

♠Book Title : Lenin
✍Author : Robert Service
♛Publisher : Harvard University Press
♣Release Date : 2000
✿Pages : 561
♠ISBN : 0674008286
♬Available Language : English, Spanish, And French

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📝Lenin Book Synopsis : Filled with fresh insights and information, this biography the first Soviet leader delves deeply into this heavily mythologized life to show why he was so feared, respected, and loved in Russia.

♠Book Title : The Service dominant Logic of Marketing
✍Author : Robert F. Lusch
♛Publisher : M.E. Sharpe
♣Release Date : 2006-01-01
✿Pages : 449
♠ISBN : 0765614901
♬Available Language : English, Spanish, And French

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📝The Service dominant Logic of Marketing Book Synopsis : Presents a challenging paradigm for the marketing discipline, which is service-oriented, customer-oriented, relationship-focused, and knowledge-based, and places marketing central to overall business strategy. This work provides a comprehensive marketing theory that challenges both modern thinking and marketing practice.

📒Learning Through Serving ✍ Christine M. Cress

♠Book Title : Learning Through Serving
✍Author : Christine M. Cress
♛Publisher : Stylus Publishing, LLC.
♣Release Date : 2013
✿Pages : 240
♠ISBN : 9781579229900
♬Available Language : English, Spanish, And French

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📝Learning Through Serving Book Synopsis : This substantially expanded new edition of this widely-used and acclaimed text maintains the objectives and tenets of the first. It is designed to help students understand and reflect on their community service experiences both as individuals and as citizens of communities in need of their compassionate expertise. It is designed to assist faculty in facilitating student development of compassionate expertise through the context of service in applying disciplinary knowledge to community issues and challenges. In sum, the book is about how to make academic sense of civic service in preparing for roles as future citizen leaders.

This edition presents four new chapters on Mentoring, Leadership, Becoming a Change Agent, and Short-Term Immersive and Global Service-Learning experiences. The authors have also revised the original chapters to more fully address issues of social justice, privilege/power, diversity, intercultural communication, and technology; have added more disciplinary examples; incorporated additional academic content for understanding service-learning issues (e.g., attribution theory); and cover issues related to students with disabilities, and international students.

📒New Service Development ✍ James Fitzsimmons

♠Book Title : New Service Development
✍Author : James Fitzsimmons
♛Publisher : SAGE
♣Release Date : 2000
✿Pages : 328
♠ISBN : 076191742X
♬Available Language : English, Spanish, And French

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📝New Service Development Book Synopsis : This is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implementation. Contributors from the fields of operations management, marketing, marketing information technology, and organizational behaviour explore the issues that service firms must address to sustain advantage in the new experience economy.

♠Book Title : Effectively Managing Human Service Organizations
✍Author : Ralph Brody
♛Publisher : SAGE
♣Release Date : 2005
✿Pages : 461
♠ISBN : 141290420X
♬Available Language : English, Spanish, And French

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📝Effectively Managing Human Service Organizations Book Synopsis : Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations. While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.