📒Raving Fans ✍ Kenneth H. Blanchard

â™ Book Title : Raving Fans
✍Author : Kenneth H. Blanchard
â™›Publisher : HarperCollins Publishers
♣Release Date : 1998
âśżPages : 137
â™ ISBN : 0006530699
♬Available Language : English, Spanish, And French


đź“ťRaving Fans Book Synopsis : A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.

â™ Book Title : The Success Guide For Developing Customers For Life Tools and Strategies For Effectively Doing Business In the Changing Marketplace
✍Author : Walter L Smith III
â™›Publisher : WS-3 Enterprises
♣Release Date : 2016-04-22
âśżPages : 73
â™ ISBN : 9781945172915
♬Available Language : English, Spanish, And French


📝The Success Guide For Developing Customers For Life Tools and Strategies For Effectively Doing Business In the Changing Marketplace Book Synopsis : There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about “good customer service” has consumed my focus, whether I’m shopping for groceries, or making a large purchase; I can’t help myself — I’m a stickler for an approachable, distinguishable and knowledgable customer service professional!” If You are going to be competitive in a changing and volatile marketplace, the ONLY WAY to guarantee "customer loyalty" and long-term stability is to "Develop Customers For Life"!

📒Driving Loyalty ✍ Kirk Kazanjian

â™ Book Title : Driving Loyalty
✍Author : Kirk Kazanjian
â™›Publisher : Crown Business
♣Release Date : 2013-04-23
âśżPages : 272
â™ ISBN : 9780385346955
♬Available Language : English, Spanish, And French


📝Driving Loyalty Book Synopsis : Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line. In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings, owner of the Enterprise, National, and Alamo rental car brands. While Enterprise has long been known for offering excellent customer service, it faced a huge challenge after buying National and Alamo in 2007. Among other things, it had to integrate different cultures, manage a varied workforce, and meet the needs of a much larger and highly divergent customer base. In Driving Loyalty, you’ll get an inside look at how Enterprise began operating these three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You’ll also discover how other thriving companies—from JetBlue and Starbucks to Costco and even Chobani Yogurt—use similar techniques to outsmart the competition and turn customers and employees into raving fans. Driving Loyalty provides a blueprint that businesses of all types can use to deliver exceptional customer service, create a high-performing work environment, build strong brands, instill loyalty, market effectively online and off, and, in turn, power overall performance. In the pages of Driving Loyalty, you'll learn: - Specific strategies for offering exceptional service that will help to increase sales and grow your business. - Principles for developing engaged, high-performing teams - Why the rules of brand building differ based on your target audience - How to effectively leverage social media to better connect with your customers and employees - Why forming strong partnerships can take your company--and your career--to the next level - And much more

â™ Book Title : Physical Therapy Marketing For The New Economy
✍Author : DPT Chhoda PT
â™›Publisher : BookBaby
♣Release Date : 2011-09-28
âśżPages : 256
â™ ISBN : 9781618423290
♬Available Language : English, Spanish, And French


đź“ťPhysical Therapy Marketing For The New Economy Book Synopsis : The world's premier private practice business consultant will shatter every single myth about marketing your clinic, getting new patients and creating a lifestyle where you control your practice (and not the other way around). Nitin Chhoda will pull back the curtains and reveal ALL his formulas to increase physician referrals, get new patients and empower YOU to achieve a six and even seven figure income so you can live the lifestyle you want while making predictable and reliable income. What you have in your hands is about to transform your private practice. You will get business systems that bring in new patients, reactivate former patients and increase physician referrals. Here are just some of the things you will learn: - Developing the mindset of a successful private practice owner - Identifying key leverage points to set the stage for explosive growth in your practice - The blueprint to move patients up the patient ascension ladder - Building additional sources of revenue in your private practice - Undercover techniques to structure your website to attract more patients - How to win patients and influence them to trigger an avalanche of internal referrals - How to get doctors (and other referral sources) to approach you with patients - The road to the celebrity physical therapist - How to win over everyone in your community - How to use newsletter marketing to get patients to know, like and trust you - Leveraging mobile marketing to engage existing patients and get new patients

â™ Book Title : Never Lose a Customer Again
✍Author : Joey Coleman
â™›Publisher : Penguin
♣Release Date : 2018-04-03
âśżPages : 384
â™ ISBN : 9780735220041
♬Available Language : English, Spanish, And French


📝Never Lose a Customer Again Book Synopsis : Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

📒Small Business Big Pressure ✍ Darryl W. Lyons

â™ Book Title : Small Business Big Pressure
✍Author : Darryl W. Lyons
â™›Publisher : Morgan James Publishing
♣Release Date : 2015-12-01
âśżPages : 242
â™ ISBN : 9781630476526
♬Available Language : English, Spanish, And French


📝Small Business Big Pressure Book Synopsis : “The daily roller coaster for an entrepreneur can include both terror and exhilaration. Small Business Big Pressure reminds us success does not come from luck, wishes, or dreams, but from careful planning directed by godly wisdom.” Dan Miller, New York Times best-selling author of 48 Days to the Work You Love Your small business is controlling you; take back what you rightfully own. Small businesses make our country great. However, the challenges facing entrepreneurs and small business owners can be overwhelming. Business schools don’t prepare owners for the real world. As a result, entrepreneurs may experience worry, pressure, and confusion. It is then just a matter of time before the entrepreneur suffers a breakdown. But it doesn’t have to be this way. Small Business Big Pressure is a collision of wisdom and knowledge designed for the 20-year business veteran or the soon-to-be entrepreneur. When a business owner aligns all facets of his company with God, something special happens. In the context of aligning with God’s will, with Small Business Big Pressure you will be able to: Build a mission and vision statement Accomplish personal and professional goals Read and apply financial statements Hire, train, and fire employees effectively Build a company identity and inspire your team Not only will this book give you solid principles, a real tested-in-the trenches entrepreneur shows you how to put these principles into practice immediately! You will be compelled to keep the book close by through your entire career, both as a unique reference and a source of inspiration. DARRYL W. LYONS, ChFC, CFP®, is one of America’s most successful and respected financial advisors and cofounder and CEO of PAX Financial Group, which has been recognized multiple times as one of the fastest-growing and best places to work by the San Antonio Business Journal. Lyons, recipient of numerous awards from Fortune 100 Companies for production and recruiting, is also cofounder of the Financial Mythbusters radio show and is considered one of San Antonio’s “40 Under 40 Rising Stars.” He and his wife, Caresse, have four children.

â™ Book Title : Kaching Auto Sales Training Manual
✍Author : Bernard Smalls
â™›Publisher : Lulu.com
♣Release Date : 2005-09
âśżPages : 100
â™ ISBN : 9781411617827
♬Available Language : English, Spanish, And French


đź“ťKaching Auto Sales Training Manual Book Synopsis : The complete automotive sales training process that will make you big bucks. Learn the psychology of auto sales, selling in the 21st century, the art of negotiations, creating raving fan customers and much more...

📒Servant Selling ✍ Bernard Smalls

â™ Book Title : Servant Selling
✍Author : Bernard Smalls
â™›Publisher : Lulu.com
♣Release Date :
âśżPages :
â™ ISBN : 9781304431936
♬Available Language : English, Spanish, And French


đź“ťServant Selling Book Synopsis :

📒People Upgrade ✍ Richard Parkes Cordock

â™ Book Title : People Upgrade
✍Author : Richard Parkes Cordock
â™›Publisher : Enterprise Leaders
♣Release Date : 2010-02-15
âśżPages :
â™ ISBN : 9780955298639
♬Available Language : English, Spanish, And French


đź“ťPeople Upgrade Book Synopsis : How to squeeze more revenue, profit and cashflow from your employees and managers ' by taking mentoring out of your boardroom and into your workforce

📒The 3 Keys To Empowerment ✍ Kenneth H. Blanchard

â™ Book Title : The 3 Keys to Empowerment
✍Author : Kenneth H. Blanchard
â™›Publisher : Berrett-Koehler Publishers
♣Release Date : 1999
âśżPages : 286
â™ ISBN : 1576750604
♬Available Language : English, Spanish, And French


đź“ťThe 3 Keys to Empowerment Book Synopsis : Presents advice and strategies for companies who wish to implement a positive empowerment plan in the workplace to increase productivity, pride, and excitement